{"id":2335,"date":"2025-04-01T13:16:29","date_gmt":"2025-04-01T11:16:29","guid":{"rendered":"https:\/\/www.payconnect.ch\/foire-aux-questions\/"},"modified":"2026-03-27T16:44:28","modified_gmt":"2026-03-27T15:44:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.payconnect.ch\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\t<div class=\"tabs row \" id=\"block_a581dbc170106fc7fc8c7ec4de8468d6\" style=\"\">\n\t\t<div class=\"tabs-nav faq\">\n            <ul>\n\t\t\t                                <li class=\"active\" data-tab-nav=\"0\">Payments<\/li>\n                                                                            <li data-tab-nav=\"1\">S\u00e9curit\u00e9<\/li>\n                                                                            <li data-tab-nav=\"2\">Online portal<\/li>\n                                                                            <li data-tab-nav=\"3\">Telemetry<\/li>\n                                                            <\/ul>\n        <\/div>\n            <div class=\"tabs-content col-md-6 offset-md-3\">\n                                        <div class=\"tab active accordions\" data-tab-content=\"0\">\n                                                    <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>What payment methods does Nayax accept in Switzerland?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <ul>\n<li>Credit cards: MasterCard, VISA<\/li>\n<li>Debit cards: VPAY, Maestro (formerly EC)<\/li>\n<li>Mobile payments: TWINT, Apple Pay, Samsung Pay, Google Pay, or Nayax\u2019s own payment app, \u201cMonyx Wallet\u201d<\/li>\n<li>Other payment methods: RFID cards and badges<\/li>\n<\/ul>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>On what type of machine can I install a Nayax card reader?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p>Nayax\u2019s cashless payment solutions can boost sales and improve the performance of any type of machine. Here are a few examples:<\/p>\n<ul>\n<li>Children\u2019s play areas in shopping centres<\/li>\n<li>Electric vehicle charging stations<\/li>\n<li>Massage chairs<\/li>\n<li>Car washes<\/li>\n<li>Laundrettes<\/li>\n<li>And, of course, the ever-popular drinks and snack vending machines, or coffee machines.<\/li>\n<\/ul>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Do Nayax terminals support prepaid solutions for closed-loop systems?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p>Yes, Nayax card readers support prepaid cards for both closed and open systems. You can even manage and monitor prepaid cards via our web portal.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <\/div>\n                                                            <div class=\"tab accordions\" data-tab-content=\"1\">\n                                                    <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>How does Nayax ensure that all cashless transactions are secure?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p>Our cashless payment solutions meet the most stringent industry standards to ensure security for all parties. Our certifications include EMVCo (Levels 1 and 2), CE, FCC, RoHS, Mastercard PayPass, Visa payWave and PCI DSS.<\/p>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Is the Nayax system secure?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p>Our cashless payment solutions meet the most stringent industry standards to ensure security for all parties. Our certifications include EMVCo (Levels 1 and 2), CE, FCC, RoHS, Mastercard PayPass, Visa payWave and PCI DSS.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <\/div>\n                                                            <div class=\"tab accordions\" data-tab-content=\"2\">\n                                                    <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Can I view my sales figures if I\u2019m not in the office?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p>You can use the MoMa app, which allows you to log in to your machine in just a few clicks, wherever you are. If you have a Nayax payment terminal, please contact us so that we can set up an account for you. On your computer, log in via my.nayax.com using the same login details.<\/p>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Can I view my sales figures if I\u2019m not in the office?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <div class=\"rah-static rah-static--height-auto\">\n<div id=\"09b60269-8ba0-4d62-ba89-76c12f79bd53-item-content-9\" role=\"region\" data-hook=\"accordion-item-content\" aria-labelledby=\"09b60269-8ba0-4d62-ba89-76c12f79bd53\" aria-hidden=\"false\">\n<div class=\"skQKO65\">\n<div class=\"sun4NeN oI9XiId---layout-8-collapse\">\n<div class=\"Xk2HO\" dir=\"ltr\" data-id=\"content-viewer\">\n<div class=\"orcxI\" data-query=\"container\">\n<div class=\"MJXUU\">\n<p id=\"viewer-muaug1672300\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\">You can use the MoMa app, which allows you to log in to your machine in just a few clicks, wherever you are. If you have a Nayax payment terminal, please contact us so that we can set up an account for you. On your computer, log in via my.nayax.com using the same login details.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>What are the different features of the Nayax online portal?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p id=\"viewer-vwlk01672405\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\">The Nayax online portal allows operators to view their operations in real time. Monitor transactions, keep an eye on power-up status, the latest sale, temperature and stock levels. You can even set up alerts to notify you of any machine malfunctions when you are away from your computer. Furthermore, you can use the system to manage prepaid solutions and receive customised sales reports. We also support various loyalty programmes and consumer engagement campaigns, which can be managed via the portal.<\/p>\n<div id=\"viewer-vq50n1672406\" class=\"F3Ebu\">\n<div class=\"CDQUk\">\n<div class=\"Jg78m\" tabindex=\"0\" role=\"button\" data-hook=\"imageViewer\">\n<div id=\"new-image1183\" class=\"m0-n7 TCFHy C4iEj\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1527\" src=\"https:\/\/www.payconnect.ch\/app\/uploads\/2025\/10\/2a5609_95f7f0b2f94b462099e0ec3865698970mv2-scaled.png\" alt=\"\" width=\"2560\" height=\"1724\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <\/div>\n                                                            <div class=\"tab accordions\" data-tab-content=\"3\">\n                                                    <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Which machine parameters can I monitor remotely using the telemetry system?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <p>Track your contactless transactions, machine connectivity and cash sales. You can also choose to receive a daily sales summary by email at a time of your choosing.<\/p>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Does the telemetry system work with different protocols?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <div class=\"rah-static rah-static--height-auto\">\n<div id=\"df8f188f-d01b-4d35-a556-89d662466edb-item-content-13\" role=\"region\" data-hook=\"accordion-item-content\" aria-labelledby=\"df8f188f-d01b-4d35-a556-89d662466edb\" aria-hidden=\"false\">\n<div class=\"skQKO65\">\n<div class=\"sun4NeN oI9XiId---layout-8-collapse\">\n<div class=\"Xk2HO\" dir=\"ltr\" data-id=\"content-viewer\">\n<div class=\"orcxI\" data-query=\"container\">\n<div class=\"MJXUU\">\n<div class=\"rah-static rah-static--height-auto\">\n<div id=\"df8f188f-d01b-4d35-a556-89d662466edb-item-content-13\" role=\"region\" data-hook=\"accordion-item-content\" aria-labelledby=\"df8f188f-d01b-4d35-a556-89d662466edb\" aria-hidden=\"false\">\n<div class=\"skQKO65\">\n<div class=\"sun4NeN oI9XiId---layout-8-collapse\">\n<div class=\"Xk2HO\" dir=\"ltr\" data-id=\"content-viewer\">\n<div class=\"orcxI\" data-query=\"container\">\n<div class=\"MJXUU\">\n<p id=\"viewer-41dhi1672429\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\">Yes, Nayax telemetry is compatible with the MDB, Pulse, VCCS, ccTalk, DEX and DDCMP protocols, as well as the RS232 interface.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>What communication methods does the Nayax telemetry system use?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <div class=\"rah-static rah-static--height-auto\">\n<div id=\"a05483ca-1e79-4c24-a719-0323107dbc48-item-content-14\" role=\"region\" data-hook=\"accordion-item-content\" aria-labelledby=\"a05483ca-1e79-4c24-a719-0323107dbc48\" aria-hidden=\"false\">\n<div class=\"skQKO65\">\n<div class=\"sun4NeN oI9XiId---layout-8-collapse\">\n<div class=\"Xk2HO\" dir=\"ltr\" data-id=\"content-viewer\">\n<div class=\"orcxI\" data-query=\"container\">\n<div class=\"MJXUU\">\n<p id=\"viewer-eetdi1672434\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\">The Nayax telemetry system communicates via GSM, GPRS, CDMA, Ethernet and\/or Wi-Fi.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"accordion-item\">\n                                <div class=\"accordion-header\">\n                                    <i class=\"icon-Arrow-Down-1\"><\/i>\n                                    <h5>Can I monitor cash transactions on my machines?<\/h5>\n                                <\/div>\n                                <div class=\"accordion-content\">\n                                    <div class=\"rah-static rah-static--height-auto\">\n<div id=\"bb582940-13c1-43fc-b7b1-2db7754962d5-item-content-15\" role=\"region\" data-hook=\"accordion-item-content\" aria-labelledby=\"bb582940-13c1-43fc-b7b1-2db7754962d5\" aria-hidden=\"false\">\n<div class=\"skQKO65\">\n<div class=\"sun4NeN oI9XiId---layout-8-collapse\">\n<div class=\"Xk2HO\" dir=\"ltr\" data-id=\"content-viewer\">\n<div class=\"orcxI\" data-query=\"container\">\n<div class=\"MJXUU\">\n<p id=\"viewer-aip1e1672439\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\">Yes, the Nayax telemetry system can track cash sales, allowing you to stay in control of your accounts.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                <\/div>\n                            <\/div>\n                                                    <\/div>\n                                                <\/div>\n                \t\t<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6\">\n\t\t\t<div class=\"h-100 bg-secondary\">\n\t\t\t\n\n<h5 class=\"wp-block-heading has-text-align-center\">Can&#8217;t find the answer to your question?<\/h5>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Visit the <a href=\"https:\/\/www.payconnect.ch\/en\/contact-us\/\" title=\"Contact us\">Contact page!<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\t<\/div>\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2335","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Payments S\u00e9curit\u00e9 Online portal Telemetry What payment methods does Nayax accept in Switzerland? 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